Privacy Policy

1. Introduction

Courtline ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website courtline.co.uk ("Website") or use our services.

We are the data controller for the personal information we collect. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. By using our Website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1. Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, password
• Make a purchase: Billing address, payment card details (processed securely by our payment provider)
• Contact us: Name, email address, message content, order number
• Subscribe to communications: Email address, preferences

2.2. Information Collected Automatically

When you visit our Website, we automatically collect:

• Device information: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, click patterns, referring website
• Location data: Country and city based on IP address
• Cookies and tracking technologies: See our Cookie section below

2.3. Information from Third Parties

We may receive information about you from:

• Payment processors (transaction confirmation)
• Analytics providers (aggregated usage data)
• Marketing partners (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1. Contract Performance

• Processing and fulfilling your ticket orders
• Delivering tickets electronically to your account
• Managing your customer account
• Processing payments and refunds
• Communicating about your orders (confirmations, updates, delivery)

3.2. Legitimate Interests

• Improving our Website and services
• Analysing usage patterns and trends
• Detecting and preventing fraud
• Ensuring Website security
• Responding to your enquiries and support requests

3.3. Legal Obligations

• Complying with applicable laws and regulations
• Responding to legal requests from authorities
• Maintaining records for tax and accounting purposes

3.4. With Your Consent

• Sending marketing communications about events and offers
• Using non-essential cookies for analytics and advertising
• Sharing data with marketing partners

4. Cookies and Tracking Technologies

4.1. What Are Cookies

Cookies are small text files placed on your device when you visit our Website. They help us provide you with a better experience and enable certain features.

4.2. Types of Cookies We Use

4.3. Third-Party Cookies

We use cookies from the following third parties:

• Google Analytics: Website analytics and performance
• Meta Pixel: Advertising measurement and optimisation
• Stripe/Payment providers: Secure payment processing

4.4. Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality. You can also opt out of analytics tracking:

• Google Analytics: Google Analytics Opt-out
• Meta: Facebook Ad Preferences

5. Data Sharing and Disclosure

5.1. Service Providers

We share your data with trusted third parties who assist us in operating our business:

• Payment processors: To process your payments securely
• Email service providers: To send transactional and marketing emails
• Cloud hosting providers: To store and process data
• Analytics providers: To analyse Website usage
• Customer support tools: To manage support enquiries

5.2. Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

5.4. With Your Consent

We may share your data with third parties when you have given explicit consent.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the UK Information Commissioner
• Transfers to countries with adequacy decisions
• Binding Corporate Rules where applicable

You may request information about our international transfer safeguards by contacting us.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

8. Your Rights

Under UK data protection law, you have the following rights:

8.1. Right of Access

You can request a copy of the personal data we hold about you (Subject Access Request).

8.2. Right to Rectification

You can request correction of inaccurate or incomplete data.

8.3. Right to Erasure

You can request deletion of your personal data in certain circumstances ("right to be forgotten").

8.4. Right to Restrict Processing

You can request that we limit how we use your data.

8.5. Right to Data Portability

You can request your data in a structured, machine-readable format.

8.6. Right to Object

You can object to processing based on legitimate interests or for direct marketing.

8.7. Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

8.8. Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption: All data transmitted via HTTPS/TLS encryption
• Secure payments: PCI-DSS compliant payment processing
• Access controls: Restricted access to personal data on need-to-know basis
• Regular security assessments: Ongoing monitoring and testing
• Employee training: Data protection awareness training
• Incident response: Procedures for handling data breaches

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Marketing Communications

With your consent, we may send you marketing communications about events, tickets, and offers. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us at [email protected]

Please note that even if you opt out of marketing, we will still send transactional emails about your orders.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. For significant changes, we will notify you by email or prominent notice on our Website.

We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

15. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

• Email: [email protected]
• Website: courtline.co.uk/contact

We aim to respond to all enquiries within 48 hours.